UK Service Terms and Conditions for Man and Van Removal Company

These Terms and Conditions set out the basis on which Man and Van Removal Company provides transport, lifting, loading, unloading, delivery, and related removal services within the UK. By making a booking, the customer agrees to be bound by these terms, which are intended to be fair, practical, and clear. They apply to domestic and commercial removals, single-item collections, small moves, and other vehicle-based moving services arranged with the company. Unless otherwise agreed in writing, these terms take priority over any verbal statement made before the booking is confirmed.

The man and van service is designed to provide a flexible moving solution for customers who need assistance with property contents, furniture, appliances, boxes, or similar goods. The service may include one or more team members, a suitable vehicle, and reasonable handling equipment, depending on the nature of the job. The exact scope of work will depend on the information supplied at the time of booking, and the customer must ensure that all details provided are accurate, complete, and up to date.

In these terms, references to ???we??�, ???us??�, or ???our??� mean the service provider operating the man and van removal company, and references to ???you??� or ???the customer??� mean the person or business making the booking. If the customer is booking on behalf of another person or entity, the customer confirms that they have authority to accept these terms for that third party. Any changes to the booking must be agreed by us in advance and may affect the price, timing, or resources required.

1. Booking Process

All bookings begin with an enquiry and a description of the required service. The customer should provide details including the collection and delivery addresses, date and preferred time, access conditions, parking restrictions, item lists, floor levels, lift availability, and any special handling requirements. Where possible, the customer should also indicate whether dismantling, wrapping, stacking, or waiting time may be needed. The more accurate the information, the more reliable the quotation and scheduling will be.

After receiving the details, we may provide an estimate based on the information supplied. Unless expressly stated as a fixed quote, any price given is an estimate only and may change if the actual job differs materially from what was described. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment requested. We reserve the right to decline a booking if the service requested is unsafe, unlawful, outside our operational capacity, or otherwise unsuitable.

Customers must check all booking details carefully, including dates, times, item descriptions, and addresses. If the customer notices an error, they should notify us promptly so that corrections can be made before the scheduled move. Man and van removals often depend on tight timing, and inaccuracies can cause delays, additional charges, or cancellation of the service. The customer is responsible for ensuring someone authorised is present at the collection and delivery points unless agreed otherwise.

2. Service Conditions and Customer Responsibilities

The customer must ensure that the goods to be moved are ready for collection at the agreed time and that all access routes are reasonably clear and safe. This includes driveways, hallways, staircases, lifts, parking locations, and entry points. If access is restricted, delayed, or impossible due to circumstances outside our control, we may charge waiting time, abortive attendance, or an additional fee for a return visit. The customer should also notify us of any particularly heavy, awkward, fragile, valuable, or hazardous items.

The customer is responsible for securing loose contents, removing personal items from furniture where necessary, and ensuring that appliances are disconnected safely by a competent person if required. We may refuse to move certain items if they are not adequately prepared or if moving them could cause damage or risk injury. Where the customer requests assistance with dismantling or reassembly, this may be provided only if it is safe to do so and within the scope agreed for the booking.

We will take reasonable care when loading, transporting, and unloading goods, but the customer acknowledges that the service is based on manual handling and road transport, which may involve ordinary movement and vibration. The customer should ensure that items are adequately protected if they are particularly delicate. Any packaging, wrapping, or protection we supply is provided on a reasonable-efforts basis unless otherwise specified in writing.

3. Payment Terms

Unless a different arrangement has been agreed in writing, payment is due on completion of the service or before unloading, where requested. We may require a deposit, part-payment, or full payment in advance for certain bookings, including longer-distance jobs, peak dates, or services involving subcontracted support. Accepted payment methods may include bank transfer, card payment, cash, or other methods we choose to offer from time to time.

All prices are quoted in pounds sterling unless otherwise stated. Quotations may be based on hourly rates, fixed prices, mileage, item count, vehicle size, or a combination of these factors. Any quote may exclude additional work, waiting time, congestion caused by access issues, congestion or parking penalties, congestion-related delays, ferry or toll charges, or extra labour not originally included. If the job materially exceeds the agreed scope, we may revise the price to reflect the actual work carried out.

Late payments may result in administrative charges, recovery action, or suspension of future services, subject to applicable law. If a payment fails, is reversed, or is subject to a chargeback not caused by our fault, the customer will remain liable for the outstanding amount and any reasonable costs arising from non-payment. We may retain goods only where lawful and only to the extent permitted by applicable legal rights.

4. Cancellations, Amendments, and Delays

The customer may request to cancel or amend a booking, but any cancellation must be communicated as soon as possible. Depending on the notice period, we may retain any deposit paid and may charge a cancellation fee if costs have already been incurred or the vehicle and crew have been allocated. For short-notice cancellations, the customer may be charged a greater proportion of the agreed price, particularly where the booking prevented us from accepting other work.

We may cancel or reschedule a booking where necessary due to vehicle breakdown, staff illness, severe weather, traffic disruption, unsafe access, or any event outside our reasonable control. In such cases, we will use reasonable efforts to offer an alternative time or date. Our liability for cancellation caused by circumstances beyond our control is limited to refunding any prepaid amounts for the cancelled portion of the service, unless otherwise required by law.

Delays can occur in transport and removals work for reasons such as road closures, loading complexity, or unforeseen access problems. We will use reasonable efforts to keep the customer informed and to complete the job within a reasonable timeframe. However, time estimates are not guarantees unless specifically stated as contractual commitments. No compensation is payable for delay unless the delay results from our proven negligence and loss is otherwise recoverable under these terms and applicable law.

5. Liability and Limitations

We will exercise reasonable care and skill in providing the service. However, our liability is limited in accordance with these terms. We are not responsible for loss or damage arising from the customer???s failure to disclose relevant information, improper packing by the customer, inadequate access, defective items, hidden structural weaknesses, or the inherent nature of the goods being moved. The customer is strongly advised to ensure that goods are properly packed, labelled, and protected before collection.

We do not accept responsibility for items of exceptional value unless their nature and value have been disclosed in advance and we have agreed in writing to carry them. This includes, without limitation, jewellery, cash, documents, antiques, fine art, irreplaceable personal items, and similarly sensitive goods. Where we agree to carry such items, our liability may still be subject to reasonable limits and to any additional charge or insurance arrangement agreed at booking.

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we shall not be liable for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, whether arising in contract, negligence, or otherwise. Any claim for damage or loss should be reported as soon as reasonably possible, with supporting evidence where available.

6. Waste Handling and Regulatory Compliance

The company may, where agreed, remove unwanted items, furniture, packaging, or other material arising from a move. Any waste-related service is provided subject to applicable UK waste regulations and the customer???s duty to ensure lawful disposal. We will not accept, transport, or dispose of prohibited, hazardous, contaminated, or regulated waste unless expressly licensed and authorised to do so. The customer must not present waste disguised as ordinary household goods.

Where waste removal is requested, the customer must accurately describe the items so that we can determine whether we may lawfully and safely handle them. If items are found to be unsuitable, restricted, or incorrectly described, we may refuse collection, charge additional costs, or require the customer to make alternative arrangements. We may also request documentary confirmation of the source, nature, or destination of certain waste where this is reasonably necessary for compliance.

Customers remain responsible for ensuring that all waste transfers comply with the law, including any duty of care obligations and any restrictions relating to electrical items, mattresses, fridges, paint, chemicals, or other controlled materials. If we arrange disposal through third parties, we will use reasonable diligence in selecting lawful and appropriate facilities, but we do not guarantee acceptance of all waste streams. Any illegal disposal request will be refused, and we may report suspicious activity where required by law.

7. Insurance, Risk, and Transfer of Goods

Risk in the goods generally passes to the customer once the items have been delivered at the agreed destination and signed for, where a signature is used. Until that point, we will handle the items with reasonable care but do not assume ownership of the goods. The customer should ensure that their own insurance is in place where appropriate, especially for items of high value or where the contents are uninsured during transit.

Where we maintain vehicle, public liability, or goods-in-transit cover, the scope of that cover will depend on the policy in force at the time and any stated exclusions or conditions. Insurance does not replace these Terms and Conditions, and it may not cover items that were improperly packed, inaccurately described, or prohibited from transport. The customer must not rely solely on insurance as a substitute for proper preparation and disclosure.

If any item is lost or damaged, the customer must notify us promptly with full details, and we may request photographs, inventory lists, or other evidence to assess the claim. Any compensation, if payable, will be limited to the extent of our legal liability and may be further limited by the terms of any applicable insurance policy. We reserve the right to inspect the affected item or packaging before disposal or repair.

8. Complaints, Disputes, and General Provisions

If the customer is dissatisfied with any part of the service, they should raise the matter promptly so that we may investigate and, where appropriate, attempt a practical resolution. Complaints made long after the event may be more difficult to assess. Any agreement to vary these terms must be made in writing and signed or otherwise confirmed by an authorised representative of the company.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. Failure by us to enforce any particular right or provision does not mean that we waive that right. These terms represent the entire agreement between the parties relating to the service, unless a separate written contract has been issued and expressly states otherwise.

The customer must not assign, transfer, or subcontract their rights or obligations under these terms without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially reduce the service standard promised to the customer. Any notices relating to the booking or these terms may be given by email, text, or other agreed written format.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales unless another part of the UK law is expressly applicable by mandatory rule. The courts having jurisdiction under those laws shall determine disputes that cannot be resolved amicably. If the customer is based elsewhere in the UK, the applicable law and jurisdiction will still be interpreted in a way consistent with the relevant legal framework for the contract and the service provided.

By confirming a booking with the man and van removal company, the customer confirms that they have read, understood, and agreed to these terms. The customer is encouraged to review the service details carefully before the move date, as the booking creates binding obligations on both sides. These terms are intended to support a transparent, reliable, and lawful service relationship.

The company may update these terms from time to time to reflect changes in practice, pricing, or legal requirements. Any updated version will apply to future bookings unless otherwise stated. For existing bookings, the version in force at the time of confirmation will generally remain applicable unless a change is required by law. Continued use of the service after notice of an update will be treated as acceptance of the revised terms for future services.